Frequently Asked Questions

Yes. Once your order is successfully placed, you will receive a confirmation email sent to the email address used at checkout. This email confirms that we have received your order and that it has entered our system for review and processing. If you do not see the confirmation shortly after checkout, please check your spam or junk folder first. If it is still missing, contact us at info@lazelleyewear.com so we can help verify your order status.

We begin processing orders as quickly as possible, so changes or cancellations are not guaranteed once an order has been submitted. If you need to update your shipping address, correct an item selection, or request cancellation, please contact info@lazelleyewear.com immediately. If the order has not yet entered fulfillment, we will do our best to assist. If it has already been processed or shipped, changes may no longer be possible, and the order may need to be handled through our return process once delivered.

We accept the payment methods displayed at checkout. Availability may vary depending on your location, device, and payment provider settings. All transactions are processed through secure third party payment systems designed to protect your information during checkout.

Your payment is typically authorized and charged at the time you complete checkout. If there is an issue with authorization or fraud review, your order may not proceed until the payment issue has been resolved.

Gift services may vary depending on availability and season. If gift presentation or a gift receipt is important for your order, please contact info@lazelleyewear.com before placing the order or immediately after checkout, and we will confirm what is currently available.

Yes. We offer complimentary domestic shipping within the United States on eligible orders over $199. This threshold is calculated before taxes and after discounts. Orders below that amount will be charged the applicable shipping rate shown at checkout. International shipping is available where supported, but it is not complimentary.

Yes. International shipping is available in supported regions. Shipping rates are calculated at checkout when available, or otherwise determined according to destination and service level. International delivery times may vary more significantly than domestic orders because of customs clearance and local carrier procedures.

Orders are typically processed within 1 to 2 business days, excluding weekends and holidays. During periods of high demand, launches, or seasonal volume, processing may take longer. If there is a significant delay affecting your order, we will do our best to communicate that clearly.

Shipping time depends on the destination, the carrier, and the service selected at checkout. Delivery estimates shown at checkout are intended as a guide, but they are not guaranteed. Domestic shipments are usually more predictable, while international shipments may be affected by customs review, local carrier transfer, and destination specific delays.

Yes. Once your order has shipped, you will receive a shipping confirmation email that includes tracking details. If your site includes a dedicated tracking page, customers may also use that page to locate their shipment. Tracking may take 24 to 48 hours to update after the label has been created.

Tracking information does not always update immediately after a label is generated. Carriers often need 24 to 48 hours before the parcel shows movement in the system. For international orders, tracking may also pause during customs inspection or when a shipment is transferred between logistics networks. This is normal in many cases.

If tracking shows delivered but you cannot locate the package, first check with building staff, reception, neighbors, household members, or any alternate drop off areas around your address. If the package is still missing, contact info@lazelleyewear.com with your order number and we will assist where possible.

Not necessarily. International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or handling charges assessed by the destination country or carrier. Unless otherwise clearly stated at checkout, these charges are the responsibility of the recipient and are not refundable.

Eligible items may be returned within 30 days of delivery. To qualify, products must be returned in original condition, unworn, unaltered, undamaged, and complete with all original packaging and accessories.

To begin a return, use the designated return portal if available, or contact info@lazelleyewear.com with your order number, the email address used at checkout, the item you wish to return, and the reason for return. Once reviewed, return instructions and any required authorization details will be provided.

The item must be unused, unaltered, undamaged, and returned with all original components, including case, cleaning cloth, packaging, and any included materials. Returns that show visible wear, impact, scratches, missing accessories, or damage beyond reasonable inspection may not qualify.

Yes, eligible exchange requests may be accommodated subject to stock availability. Depending on inventory, exchanges may be made for another color of the same style, the same model, or a different model with any applicable price difference adjusted accordingly.

Once the returned item has been received and inspected, approved refunds are generally processed to the original payment method within 5 to 10 business days. Your bank or card issuer may require additional time before the funds appear in your account.

Original shipping charges are generally not refundable unless the return is the result of our error, such as an incorrect item or a verified defect on arrival, or unless refund of those charges is required by law. International shipping charges are not refunded.

Yes. Certain products may be marked as final sale, custom, personalized, limited release, or otherwise non returnable. Any such exceptions will be disclosed on the product page or at checkout where applicable.

Our warranty is intended to cover qualifying manufacturing defects under normal use. This may include issues such as a hinge problem caused by manufacturing error, a structural fault not caused by impact, or a verified coating issue attributable to product defect.

Warranty does not cover accidental drops, impact damage, ordinary lens scratches, heat warping, chemical exposure, improper storage, loss, normal wear and tear, or issues caused by third party repairs or modifications.

Please contact info@lazelleyewear.com and include proof of purchase, a clear description of the issue, close photos of the affected area, and where relevant, full frame images and temple markings. Once received, the claim will be reviewed and assessed.

Repair availability depends on the nature of the issue, product design, and parts availability. In some cases, we may be able to repair the item, replace a component, or offer an alternative solution after review. Please contact us with details so we can advise accordingly.

Yes. Lazell Eyewear lenses are designed to provide UV protection as specified on the product page or packaging. Customers are encouraged to review individual product details for the most accurate lens information.

Lens features vary by style. Where polarization is offered, it will be clearly stated on the product page. Polarized lenses help reduce glare from reflective surfaces such as water, roads, snow, and glass, and may improve comfort in strong light conditions.

Rinse the lenses with lukewarm water and, if needed, use a small amount of mild soap. Dry gently with a clean microfiber cloth. Avoid paper towels, tissue, clothing, alcohol based cleaners, ammonia, acetone, or harsh household chemicals, as these may damage lens surfaces or coatings.

Always store your sunglasses in their protective case when not being worn. Avoid placing the lenses face down on hard surfaces. Keep the frame away from prolonged extreme heat, such as in a hot vehicle or near a direct heat source.

Excessive heat can affect both frame structure and lens coatings. Prolonged exposure may lead to warping, coating damage, or reduced long term performance. Proper storage helps preserve both fit and finish.

Most eyewear measurements are shown as three numbers representing lens width, bridge width, and temple length, usually in millimeters. For example, 52 20 145 means a 52 millimeter lens width, a 20 millimeter bridge width, and a 145 millimeter temple length.

These numbers are often printed on the inside of the temple arm and are usually also listed on the product page. If you already own a pair of sunglasses that fits you well, comparing those measurements can be a helpful place to begin.

A properly fitted frame should feel secure without pressure. It should sit naturally on the nose without frequent slipping, remain stable while moving, and rest comfortably over the ears without creating tightness. If you are constantly adjusting the frame, the fit may not be ideal.

Face shape can help guide selection, though it should not be treated as a strict rule. Oval faces often suit many silhouettes. Round faces may benefit from more structured lines. Square faces may work well with softer curves. Heart shaped or triangular faces often benefit from visually balanced styles. Personal style and comfort matter just as much as these general guidelines.

Yes. If you are uncertain between two styles or sizes, please contact info@lazelleyewear.com. If possible, include the styles you are considering, how you typically wear eyewear, and a clear front facing photo. We will do our best to guide you toward the most suitable fit.